What is it with all the begging for kudos by companies and individuals alike? Can’t I reasonably expect to receive an item I purchase on line to arrive intact and in the specified amount of time, as described? Do I really need to send you a virtual gold star if you manage to Forrest Gump your way into a “positive” experience for your customer? Can’t I expect courteous service (with or without a smile.. I really don’t care about your dental situation) with food prepared as advertised if I am eating at your establishment? If I’m shopping in your brick and mortar (it’s true! people still do that!) and I don’t trip over a body in the aisle, need a GPS to find the cat food or have to guide the cashier through the transaction I feel like it was a good experience. Mainly because the bar has been so ridiculously lowered. However, if you insist on handing me a survey on the way out I may feel the need to be honest in my review. Why do you keep setting yourself up?
My personal favorites are the hospital surveys. If you are going through prolonged treatment such as chemo or radiation, dialysis or any number of things, you are seen frequently and in multiple departments. At one point I was at the cancer center weekly and then daily for several weeks. I could paper the Sistine Chapel with the questionnaires I received asking for my opinion of the various departments and I weep at the loss of trees. I never, ever filled one of them out. Because, believe me, if I had a problem it wouldn’t have been reported anonymously through a standardized survey.
I have been a seller of on line goods for over ten years and I learned very early on not to ask for feedback after the fact. Yet the platforms I sell on do this automatically, encouraging your buyers to find fault… “did it arrive on time?”, “don’t forget our awesome buyer protection”.. so yes I include a blurb in my template that I will strive to give you a 5 star experience, you know to kind of plant the seed because you are going to leave feedback anyway. But I would prefer you skipped the feedback. If you purchase and pay for an item and I ship it as promised and never hear back from you (unless you are back to purchase again) I’m good. I don’t need a cookie or a pat on the head. Your
money satisfaction is praise enough.
This trend of needing constant praise starts in early childhood and there has always been a place for it to a point. Children thrive on positive reinforcement. But for some reason it started to be watered down a generation or so ago and now continues long into adulthood. I don’t think we should be getting trophies just for showing up in life. Perfect attendance? Congratulations. You’re healthy. You didn’t shit your pants in the meeting? Here’s a cookie.
How about we all do our jobs, act like decent human beings and try being nice to one another? You know. Like we all should have learned in Kindergarten. And for the love of God stop asking for constant feedback. Just. Do. Your. Job.