Dear Walmart employees

I have been a long time supporter of your quest for a living wage. I have been outraged on your behalf when I hear that many of you have to depend on food stamps to feed your own families or have your hours cut so you work just below the threshold for benefits.  I’ve tried not supporting Walmart but if everyone boycotted you would be out of a job completely, wouldn’t you?  It’s not your fault the corporation you work for drove nearly every small business out of my small town, so I try not to take it out on you when I have no choice but to shop your aisles for the many things I need.  Now that I am no longer shopping for a family, however, I try to keep my visits down to about once a month.  Twice if I don’t plan well.  Today I stocked up on pet supplies, a few personal items, some frozen food etc.  I could find no freezer bags so when I arrived at the cash register I asked the young lady for one.  I got a blank stare.  I repeated it more slowly.   She said she didn’t have any.  I said I needed one, could she please check with the other cashiers.  Again.. blank stare.  I sighed and told her not to ring in any of the frozen stuff until she checked because I wouldn’t take it.  Finally she got a bag.  Okay.. we’re in business.  I reminded her twice to ring in the dog food and litter in the cart. She insisted she had. I didn’t want her to get in trouble so I insisted she check. She hadn’t.  She did.  All is right in the world. Until she totaled my order. It was 124.31.  I handed her 140.31 in cash and she told me I owed her 4.00.  Huh? I said no.. you owe me 16.00.  OH!  she understood. She keyed in 120.00 instead of 140.00  No problem said I.. just ring in the additional 20.00 and we’re in business.  Ummm no.. she wanted to void the order and start over.   For a cash transaction.  At this point the people in line behind me were becoming a little restless. I tried to explain to her what to do to no avail. So I asked her to call a manager. She did.  Ten minutes later the manager was still standing about 12 feet away chatting with two other employees. I marched over and asked her if she could tear herself away to help the poor little clerk who seemed unable to understand basic math. She came over, assessed the situation and said with a straight face “yeah.. we have to void this out and start over” .   What.the.fuck.  I told them  I wasn’t willing to stand there while they redid the whole transaction and they just stared at me.  I said to give me back my cash, upended my reusable bags into the wagon and walked out.   I won’t be back.  If you believe you are worth more than minimum wage (and I believe you are!) then don’t be a dumbass. Take a little pride in your job.  Don’t make a customer ask for something four times before you act. And for God’s sake if you are the manager, don’t watch a customer walk out on a 125.00 order because you are too stupid and/or stubborn to override a fairly simple error. And train the damned help before you unleash them on the public.

In the past I would have stood there silently fuming while my whole order was redone and my ice cream melted. I would have smiled at the young lady and told her not to worry.  In restaurants when someone else (mom) makes a fuss I usually overcompensate by saying how good everything is or leaving an extra big tip. Life is short, why ruin someone’s day over something so inconsequential, right?  But you know what? Life is short. This I know better than most. Stop wasting my fucking time. images

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17 comments

  1. Huge fan · June 27, 2015

    Ha ha KissMyAss Walmart.

    Like

  2. Beth · June 27, 2015

    Oh how I’ve missed your blogs!!! 🙂

    Like

  3. Elyse · June 27, 2015

    I have to say that this is the same experience I’ve had at Walmart.

    Once, my husband and I were shopping in one in Maine (the old one in Ellsworth before they build a big one). It was late, and I asked the clerk where the food section was. “Aisle B12,” the clerk said. It was the candy aisle … they had no food section.

    Oy.

    Like

    • mainelyhopeful · June 27, 2015

      Food is a relative term apparently.

      Like

      • Elyse · June 27, 2015

        We got a good laugh out of it. Because every human in the store (sadly, including us) was quite over weight. Perhaps because they include candy in the major food groups.

        Like

  4. lightscanceraction · June 27, 2015

    I avoid Walmart at all costs. I despise their business practices, their stores are always a crowded mess, and the employees do not know the meaning of customer service. Good for you! Sadly, I doubt they got the point.

    Like

    • mainelyhopeful · June 27, 2015

      No. They didn’t care. In fact the manager skipped off laughing with another associate and left the little cashier standing there with my stuff. I doubt she knew what to do with this whole order that had to be voided out. Oh well. Not my problem!

      Like

  5. tw · June 27, 2015

    Reblogged this on FEC-THis and commented:
    Its been a while since I reblogged someone else’s post but this one strikes so many chords I just had to. From the underpaid cashier to the indifferent manager, the customer service failure to the complacency and mindlessness. And yes, pre-cancer I’d have stood there silently fuming of overcompensating if someone else made a fuss but life just isn’t like that any more because time is too precious to waste.

    Liked by 1 person

  6. tw · June 27, 2015

    They’re called Asda here. The staff are poorly paid (that’s the case in nearly all our retail jobs as well as all kinds of care work, restaurants and anything else that’s supposed to deliver a customer relationship or provide a service). I sometimes think it may be even worse here than in the US because the English thing means its frowned upon to complain or make a scene. Fortunately I’m not wholly English 😉 I’ve reblogged your post because (sadly) it epitomises the world we live in today.

    Like

  7. YAPCaB · June 27, 2015

    Good for you. Totally appropriate reaction.

    Liked by 1 person

  8. jbaldwinglenn · June 29, 2015

    You go girl!

    Like

  9. Susan · July 2, 2015

    Susan please contact me re: your blog about (my reality) we have more in common than before. suedn@shaw.ca

    Like

  10. rachaelsladylumps · July 7, 2015

    Thinking of you and letting you know that you are not alone in this. I read your “my reality” blog and just want you to know I am thinking of you. xoxo

    Like

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